FAQ
Frequently asked questions
Answers to the questions we are asked most often. If you cannot find what you need, please get in touch.
How does the onboarding process work?
Every engagement begins with an initial consultation to understand your business, objectives and support requirements. A tailored proposal is then provided, followed by a structured onboarding process to ensure a smooth transition and effective ongoing support.
Do I have to commit to a long-term contract?
No. Flexible support options are available to suit your business needs, including one-off projects, short-term assistance and ongoing retained partnerships.
Who does Ordiva work with?
Ordiva supports businesses of all sizes, from sole traders and start-ups to established SMEs. Services are particularly beneficial for businesses looking to improve operational efficiency, strengthen financial processes, reduce administrative burden and create capacity for growth.
What services does Ordiva provide?
Ordiva provides specialist business support across Finance, Business Operations, Executive Support, Personal & Lifestyle Support, People & Culture, and Marketing & Brand Support. Support is tailored to each client's individual requirements, whether for ongoing assistance or one-off projects.
Can I use more than one service or division?
Absolutely. Many clients benefit from support across multiple specialist divisions, allowing Ordiva to provide a fully integrated solution tailored to their business.
Is support provided remotely?
Yes. Most services are delivered remotely, allowing flexible and efficient support regardless of location. Where appropriate, on-site support may also be available by prior arrangement.
How is pricing calculated?
Bookkeeping and Making Tax Digital support for sole traders and landlords starts at £25 a month, and bookkeeping with management accounts for small limited companies starts at £250 a month. Other services are tailored to the scope of work, level of support required and specialist expertise involved, with a clear written quote provided after an initial consultation.
Will I have one point of contact?
Yes. Every client has a dedicated point of contact who oversees the relationship, coordinates support and ensures a seamless experience across all services.
Can Ordiva work alongside my existing accountant or other advisers?
Yes. Ordiva regularly works alongside accountants, payroll providers, HR consultants and other professional advisers to ensure clients receive joined-up, efficient support. Alternatively, we can provide these services through our in-house team and specialist associates, giving you a complete, all-in-one service.
Is my business information kept confidential?
Absolutely. Confidentiality, professionalism and data security are fundamental to every client relationship. All information is handled with the highest level of discretion and in accordance with applicable data protection legislation.
Can support grow as my business grows?
Yes. Services are designed to be flexible and scalable, allowing support to evolve as your business develops and your operational requirements change.
Do you offer one-off projects?
Yes. In addition to ongoing support, Ordiva undertakes one-off projects such as finance system implementations, accounts clean-up, audit preparation, process reviews, website projects and event coordination.
How quickly can support begin?
This depends on the nature of the work and current availability. Following your consultation, a proposed start date and onboarding plan will be confirmed as part of your tailored proposal.
How do I get started?
Complete the enquiry form or email us at info@ordivagroup.com. We will discuss your requirements and recommend the most suitable solution for your business.
What accounting software and business systems do you support?
Ordiva works with a broad range of cloud-based accounting software and business systems. Wherever secure remote access is available, support can be integrated with your existing platforms and workflows, ensuring a smooth and efficient service without the need to change the systems you already use.
My records are behind or disorganised. Is that a problem?
Not at all. Catch-up and clean-up work is where many clients begin, and we will start from wherever your records are today.
How do I share documents securely?
Please never send passwords or bank details through the website form or by email. Once we start working together, we will set up a secure way for you to share documents and give access to your systems.